HELP AND FAQ
We handle all sorts of Individual & group requests and can help you customize the perfect trek whatever you or you group size or needs.Our team is standing by 24/7 to assist from the time you inquire about a trek until the last day. Our goal is to ensure everyone has a great trekking experience.
When Should i go?
Do i need to take Malaria Medicine?
What is the weather like on Mt. Kilimanjaro?
Temperatures range from 25 to 30 degrees Celsius at the foot of the mountain and -15 to -20 degrees Celsius on top plus wind chill. Lower down, it can be wet and humid, but higher up, there can be snow. Rain and snow may be encountered any time of the year!
How difficult is it to climb Kilimanjaro?
It requires no technical climbing experience, and any moderately fit person can summit the mountain.
Which route should I take?
Why is the Marangu route called the “Coca Cola” route? Is it really dirty and overcrowded?
There has been a lot of negative press about Marangu. In our view, and we arrange treks on all the routes, it is very unfair. This is the only route that uses huts rather than tents and some years ago there was a serious problem with overcrowding in the huts. In those years the Machame route was much less frequented. But we think the main reason that some operators speak against the Marangu and boost the Machame is that the booking system for Marangu is demanding of operators’ time. There is no booking system for Machame (nor the other camping routes). You just show up at the Machame gate the first morning of the trek. No one ever knows how many people will be on the trail until the gate closes for that day. There is a daily quota of only about 70 climbers allowed to start on the Marangu route on any day (this is why booking is not always easy). There are many days in the season when there are many more climbers on the Machame route than on the Marangu. This is not in any way to denigrate the very beautiful Machame route. But these are things to bear in mind when hearing the Marangu route described as the tourist, easy or Coca Cola route and the Machame as the scenic or the whisky route! It is true that you will hear many people who have climbed Machame say that it is better than Marangu, and this is conveyed to many of the guide book writers. But remember that the overwhelming majority of climbers only ever climb one route. The chances are that the climbers who say this have never been on the Marangu route and are simply repeating what they have been told or have read.
How is the Marangu route different from the Machame route?
Physically, the Marangu and Machame routes are rather different. The main force of Kibo’s volcanic activity occurred out towards the west (the Machame side) and so Machame is steeper – especially in the first day and a half – and more rugged than Marangu. It is often considered more scenic because the views of Kibo are more impressive than from the south-east (the Marangu approach), but many consider the vegetation on day 2 of the Marangu route to be more attractive than anything seen on the western side. As always with mountains, every route has its advantages and drawbacks. The difficulty grading has Marangu as a 1, and Machame a 1+, so there’s not a great deal in it.
How do I cope with change of altitude?
Always remember to maintain a slow, steady pace from beginning to end. Going slowly allows the body to acclimatize while hiking. Those who start out too quickly will have troubles higher up the mountain as the body will be overexerted. This still holds true if you are spending an extra day on the mountain. How long does it take to reach the summit? It will depend on the route you pick and your pace. It can take from 4-8 hours to reach the summit from the high camp.
What is an anorak?
A weatherproof jacket, such as Gore-tex.
What is a balaclava?
A woolen sock that fits over the head with slits for only the eyes and mouth.
Why do we make the final ascent in the pre-dawn darkness
Why do we make the final ascent in the pre-dawn darkness? Most groups will start for the summit on ascent day at 11 PM to 12:30AM, depending on the perceived fitness of the group, the weather and the route. The pre-dawn hours, while cold, are also the calmest and clearest. The best views from the summit are at dawn. Often clouds and high winds develop not long after sunrise making the summit much less attractive and the descent more difficult. Guides who have been to the summit scores of times report that it is very rare to find it cloudy at the summit at dawn in any season. The ascent day is a very long day of hiking. Some people may require 15 hours to reach the summit and descend to the campsite for that day.
What shots should I get?
Talk to your doctor about getting:
- Hepatitis A
- Hepatitis B
- Yellow fever
- MMR (measles, mumps, rubella)
- Meningococcal Meningitis (Africa/Asia)
Can children climb Kilimanjaro?
The minimum age set by the National park Authorities for summiting Mt. Kilimanjaro is 12 years old. However, younger children can attempt the summit with special permission. Younger children can also trek on the mountain without reaching the summit.
How many guides, and porters and cooks do we get?
The number of staff that you will have depends on how much gear and weight is brought up the mountain, the route chosen and number of days on the mountain; however a typical trek will have (per 4 persons); 1 guide, 1 assistant guide, 1 cook, 1 waiter and 9 porters.
Are the guides trained in first aid and altitude sickness?
Kilimanjaro guides are trained in acute mountain sickness (AMS) and basic mountain first aid. However, they are not doctors or paramedics. Climbers are responsible for bringing their own first aid kit and medical supplies.
Are the guides licensed / certified?
Kilimanjaro guides are trained and certified by the Kilimanjaro National Park. They start out as porters and work their way up to assistant guide. When they are ready (after about 2-4 years), they go through the national park certification process.
What happens if we one of us gets ill and has to return earlier? Is there an extra charge or is our money returned in case of illness or injury?
If a client cannot walk because they are injured or sick, at least two support staff will assist this climber down. There is no extra charge for coming down and taken back to the hotel, but you will get no money back for that mountain days you missed, and you will be responsible for medical assistance and extra hotel nights. We highly recommend travel insurance to cover any medical expenses and further evacuation
What additional costs can I expect when I travel with you?
Extra expenses include:
- Tips for guides, cook and porters
- Rental equipment (sleeping bags, hiking poles, etc.)
- Lunches, dinners and drinks at your hotel in Moshi.
- Any personal expenses (visas, airport taxes, etc.).
How much is a good tip?
The typical tip is:
- Porters $5-10 per day per porter
- Cooks $10 to $15 per cook
- Assistant Guides $18 to $20 per guide
- Kilimanjaro Guides $20 TO 25 per day and up per guide
*Tip amounts listed for Kilimanjaro are per group, not per individual traveler. For instance, if four people are on Kili, they should each contribute $5/day if they want to tip the lead guide $20.
What is the deposit amount to hold my space?
What is the deposit amount to hold my space? A 10% deposit is required at time of booking to hold your climb/safari.
When do I need to pay the balance of my climb/safari?
Final (90%) payment to be made in cash on your arrival in Tanzania.
What kind of accommodation is available during climbing?
On the Marangu Route, the first two huts sleep four people each, and the last hut is dorm-style with bunk beds. While on the other routes, you sleep in 3-person 4-season dome-style mountain tents, two people each.
Do your Tanzania trips include any transfer for those arriving in Nairobi, Kenya?
No, but we can schedule transfer from Nairobi by Riverside Shuttles for an additional charge.
Can we leave excess luggage behind whilst on trekking?
Extra luggage can be stored in a locked storage room at your Moshi hotel at no charge. Valuables should be left in a safe deposit box at your hotel in Moshi ($1/day)
Who prepare the food on the mountain?
Your trekking party will be supplied with a cook to prepare your meals in a safe and hygienic manner.
What about drinking water?
The porters will purify water for you at each camp.
Can I get to Zanzibar after my trek? Can you arrange that?
We can book your flights to Zanzibar from Kilimanjaro and your Zanzibar hotels. Contact us for further information and arrangement.
Is it better to do a safari first….then the trek? Or do the trek first?
Most people start with the trek and end with the safari, so they get done with the hardest part of their trip and are able to relax on their safari. However, we can accommodate either order.
Can we bring something for the porters?
Donations are easier to take with you when you travel to Tanzania rather than mailing them after you get back from your trip. Porters welcome old hiking boots, warm clothing, and cash donations.
What is there to do in Moshi? Is it safe to walk around on my own?
It is safe to walk around the main area of town during the day with valuables well hidden, but it not advised to walk alone around at night for your own safety.